Shipping
Most of our orders ship for free!
and never more than $1.99
Updated 11-22-2022
Spent $20 for FREE shipping
Spent $60 and use code "SaveOn60" and get an additional 10% off!
Why did we add shipping fee under $20 Few years ago our shipping cost for a face cream was $1.79, Fast forward to today and that same package cost us almost $6.00! In addition, we now pay 15% tariff on all imported products. Our free shipping still works and most of our customers spend over $20 so it won't change much for most. One additional advantage is we had to "inflate" the price of some products just to cover the shipping fee for single item orders. With this new policy we can now even lower some prices.
We only sell Ziaja products in the USA on this website,
If you live in another country and can't get Ziaja products contact us so we can assist you in find our products.
I am sure you have questions,
I hope the following info helps:
We are located in the Phoenix, AZ metro area.
We ship from the USA (Phoenix)
We usually process and ship orders in less than 24 hours
We use USPS for all our shipments
We provide tracking on all orders
We love our customers and shower them with free samples and fun packaging.
We never want an unhappy customer so let us know right away your delivery did not go well.
Our customers always compliment us on how fast they received their orders!
Most orders arrive in 2 to 4 working days.
Since we use the USPS as our provider we wanted to share some experiences with you:
Winter weather and holiday seasons sometimes delay shipment from the USPS. In our experience the winter weather slows down the air travel which has an impact on service times nationwide. We notice that when the weather is bad on the east coast it even effects packages shipped from Phoenix to Southern California! Something to keep in mind.
Give us a complete and correct address so we can process your order fast. We use a USPS address verification system to process every order, so when an address is incorrect we have to call you to get it right. This slows down your order. Always give us a phone number so we can call you if there is an issue.
Do you live in an Apartment?
Our boxes are not too large but most don't fit in a mail slot. Sometimes our Apartment customers have to check with the manager's office or their package gets held at the post office because the postal employee feels that there was no safe place to leave the package.
Do you use a Cluster Box?
Sometimes our customer who live in single family homes have tracking that show the package delivered but they didn't get it. The usual situation is that the postal employee left the package in the Cluster Box and failed to leave the key for the customer.
Was your order damaged?
Let us know right away if you have any problems with your shipment. We want to help you fast if this happens.
Was your order perfect?
On average the USPS does a great job. We have very few orders that have issues. Thanks USPS!
Please feel free to contact us if you have any question
Additional Notes
*All products will ship USPS Ground Advantage.